Frequently Asked Questions (FAQ)

We want every customer to be happy with their purchase. Please contact us if you are not 100% satisfied. You may return items for a store credit or refund minus processing fee, within 30 days of receiving your order. Unfortunately, we do not offer exchanges or returns for ceramic or glass products broken upon use.

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We deliver Nationwide in South Africa. We often subsidise our rates to offer the best options to our customers. Contact with any questions.

Purchases will receive free delivery within Gauteng area Only.

To ensure the best possible shipping time and service to our customers, we currently only ship door to door. Easier for you and quicker for us to get your order directly to you!

Delivery will take 3-5 working days.

If your product has been damaged or broken during transit, we will arrange to have it collected and replaced.

We currently accept VISA, Mastercard and EFT transactions.

We know how worried folks are about this but rest assured, they’re safe. We use Extended Validation SSL with 256-bit encryption. Only two of the four major South African banks use this, the highest level of encryption currently available. We use Payfast for credit card transactions.